Consumer rights: How to report a business, rogue traders and fraudsters

By The Newsroom
Published 24th Aug 2018, 12:01 BST
Updated 24th Aug 2018, 15:20 BST
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The law protects your consumer rights when you buy goods or services, but it's not always easy to know where to turn to when you have been treated unfairly or things go wrong.

You can get help if you have problems with credit and store cards, faulty goods, counterfeit goods, poor service, contracts, builders or rogue traders.

Who should I contact if I’m unhappy with the services provided by a business?

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All consumer complaints are now dealt with via the Citizens Advice Consumer Service which is a national Government-funded service run by the National Association of Citizens Advice Bureaux.

The Citizens Advice Consumer Service is a national helpline offering practical advice.The Citizens Advice Consumer Service is a national helpline offering practical advice.
The Citizens Advice Consumer Service is a national helpline offering practical advice.

It offers impartial advice and guidance on consumer issues.